- If, after the proceeding conducted under section 38, the District Commission is satisfied that the goods complained against suffer from any of the defects specified in the complaint or that any of the allegations contained in the complaint about the services are proved, it shall issue an order to the opposite party directing him to do one or more of the following things, namely:—
- to remove the defect pointed out by the appropriate laboratory from the goods in question;
- to replace the goods with new goods of similar description which shall be free from any defect;
- to return to the complainant the price, or, as the case may be, the charges paid by the complainant along with such interest on such price or charges as may be decided by the District Commission;
- to pay such amount as may be determined by the District Commission as compensation to the consumer for any loss or injury suffered by the consumer due to the negligence of the opposite party;
- to remove the defects in goods or deficiencies in the services in question;
- to discontinue the unfair trade practice or the restrictive trade practice or not to repeat them;
- not to offer the hazardous goods for sale;
- to withdraw the hazardous goods from being offered for sale;
- to cease manufacture of hazardous goods and to desist from offering services which are hazardous in nature;
- to pay such sums as may be determined by the District Commission if it is of the opinion that loss or injury has been suffered by a large number of consumers who are not identifiable conveniently;
- to issue corrective advertisement to neutralize the effect of misleading advertisement at the cost of the opposite party responsible for issuing such misleading advertisement;
- to provide for adequate costs to parties.
Chapter IV — Consumer Disputes Redressal Commission
Section 39
Findings of District Commission
Printed from Law on Tips • Consumer Protection Act, 2019